“Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks. The team often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day.”

No words.

The automaker last year became so inundated with driving-range complaints that it created a special team to cancel owners’ service appointments.

Wow and in Reuters. What an embarrassment of a company to do business with.