Here’s a tip: you can go to a branch and have someone there dial the number for you. They have a special line for some problems with lower wait times. Plus, if they have to dial the normal line they know that exact buttons to press to get a person.
If I was already at the branch I can just ask them to take care of whatever. The only people you really need to talk to on the phone at that point might be the fraud department.
Here’s a tip: you can go to a branch and have someone there dial the number for you. They have a special line for some problems with lower wait times. Plus, if they have to dial the normal line they know that exact buttons to press to get a person.
If I was already at the branch I can just ask them to take care of whatever. The only people you really need to talk to on the phone at that point might be the fraud department.
Bonus tip: you can use that visit to withdraw all your money and close your accounts, then take it to a credit union.