misk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 year agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.comexternal-linkmessage-square61linkfedilinkarrow-up1463arrow-down15cross-posted to: technology@beehaw.orgnews@lemmy.world
arrow-up1458arrow-down1external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 year agomessage-square61linkfedilinkcross-posted to: technology@beehaw.orgnews@lemmy.world
minus-squarespaghettiwestern@sh.itjust.workslinkfedilinkEnglisharrow-up70arrow-down1·1 year ago“We’re always looking for ways to improve our customer service experience.” LOL!
minus-squareChickenLadyLovesLife@lemmy.worldlinkfedilinkEnglisharrow-up5·1 year ago“… so we can be sure to avoid ever actually implementing them.”
minus-squareSocialMediaRefugee@lemmy.worldlinkfedilinkEnglisharrow-up6·1 year agoIf cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
minus-squareY|yukichigai@lemmy.sdf.orglinkfedilinkEnglisharrow-up9·1 year agoTechnically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
“We’re always looking for ways to improve our customer service experience.”
LOL!
“… so we can be sure to avoid ever actually implementing them.”
If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
Technically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.