misk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 day agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.comexternal-linkmessage-square63fedilinkarrow-up1431arrow-down15cross-posted to: [email protected][email protected]
arrow-up1426arrow-down1external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 day agomessage-square63fedilinkcross-posted to: [email protected][email protected]
minus-squarespaghettiwestern@sh.itjust.workslinkfedilinkEnglisharrow-up68arrow-down1·1 day ago“We’re always looking for ways to improve our customer service experience.” LOL!
minus-squareChickenLadyLovesLife@lemmy.worldlinkfedilinkEnglisharrow-up5·1 day ago“… so we can be sure to avoid ever actually implementing them.”
minus-squareSocialMediaRefugee@lemmy.worldlinkfedilinkEnglisharrow-up6·1 day agoIf cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
minus-squareY|yukichigai@lemmy.sdf.orglinkfedilinkEnglisharrow-up7·1 day agoTechnically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
“We’re always looking for ways to improve our customer service experience.”
LOL!
“… so we can be sure to avoid ever actually implementing them.”
If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
Technically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.