Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
  • locuester@lemmy.zipEnglish
    10·
    1 year ago

    Exactly. As the article ends:

    Not every customer service employee should worry about being replaced, but those who simply copy and paste responses are no longer safe, according to Shah.

    “That job is gone,” he said. “100 per cent.”