Most are just going to laugh at you and be as unhelpful as possible if you come at them like that. You’re just giving them an excuse to stick to the script and tell you to pound sand. If you let them know it’s not personal but you’re angry at the company and keep your approach professional they’re much more likely to think outside the box, bend the rules, or escalate your issue to get things taken care of.
I worked a while for phone customer service (don’t recommend even to my worst enemies) and we only gave nice stuff to angry people. Basically I couldn’t do anything on my level other than follow the script, but if they asked for a supervisor they usually they got their issues solved more quickly and with some free stuff included, so after that experience I always try to be polite at the beginning but if they are not being helpful I ask them to escalate my issue and play angry
Most are just going to laugh at you and be as unhelpful as possible if you come at them like that. You’re just giving them an excuse to stick to the script and tell you to pound sand. If you let them know it’s not personal but you’re angry at the company and keep your approach professional they’re much more likely to think outside the box, bend the rules, or escalate your issue to get things taken care of.
Work in customer care, can confirm that.
I worked a while for phone customer service (don’t recommend even to my worst enemies) and we only gave nice stuff to angry people. Basically I couldn’t do anything on my level other than follow the script, but if they asked for a supervisor they usually they got their issues solved more quickly and with some free stuff included, so after that experience I always try to be polite at the beginning but if they are not being helpful I ask them to escalate my issue and play angry