They’re the new cable, especially in the US.
You aren’t wrong that telecom companies are trashy, but being a dick to a support agent isn’t the right way to go. Support staff are more willing to help and work with you if you aren’t yelling at them right out the gate and blaming them for something they have no control over.
Most are just going to laugh at you and be as unhelpful as possible if you come at them like that. You’re just giving them an excuse to stick to the script and tell you to pound sand. If you let them know it’s not personal but you’re angry at the company and keep your approach professional they’re much more likely to think outside the box, bend the rules, or escalate your issue to get things taken care of.
I worked a while for phone customer service (don’t recommend even to my worst enemies) and we only gave nice stuff to angry people. Basically I couldn’t do anything on my level other than follow the script, but if they asked for a supervisor they usually they got their issues solved more quickly and with some free stuff included, so after that experience I always try to be polite at the beginning but if they are not being helpful I ask them to escalate my issue and play angry
Work in customer care, can confirm that.
The person who will be helping you is not the person who made the rules and policies and chose how much to charge you per month.
The person helping you will have zero control over anything and have to stick to a script and the whole reason their job exists isn’t to actually help you but to help the people who run the company to never, ever have to hear a filthy plebeian complain about anything ever again.
If you really want to chew someone out, do some diligence and find the contact info of the highest person in the organization you can find. Even then, they’re just going to blame it on everyone but themselves anyway, and even if they fix your issue, someone’s gonna lose their ass over the company actually having to fix your issue. Because these systems don’t exist to help solve your problem, but to frustrate you until you give up and stop calling.
Companies are well beyond “How do we attract new customers” because there are no new customers to attract. They have access to the whole planet now, it’s a moot point. Now it’s bleeding percentage points of performance increase from smaller and smaller groups of customers while being okay with screwing over the “unprofitable” customers until they leave entirely.
Yep. Telecom corporations are essentially uncriticizable. Even media pushback doesn’t do anything. Everyone knows they’re pure evil and it doesn’t affect them in any way.
“We don’t care. We don’t have to. We’re the Phone Company.” Lilly Tomlin on SNL in 1976
Nobody should pay that much for a cellphone.
$25 dollars a month
unlimited text call and data uses Verizon’s network$20 off your first month with my code:
https://www.visible.com/get/?3P76BG7
Using my code or not please switch to something like this Google Fi or mint mobile and save yourself the money. These greedy telecom giants don’t need it.
You have to pay a full year at a time, but Mint has a $15 a month plan. 5 GB of data, but I’m almost always near WiFi, so that’s plenty. I generally use less than 80%, cause I don’t always get that message in the last couple days of the month.
I use Mint (T-Mobile towers), $120 every 3 months. Unlimited calling, texting and data (your speed is throttled after 40GB). Included is 10GB hotspot data. I have absolutely no issues with it.
Greed dumbs down everyone that suffers from it
Sure shows too by the way op is harassing a customer service rep like it’s their fault.
