• Rhaedas@fedia.io
    58·
    6 days ago

    Forgot the replies from both the original requester as well as a number of other people who state this didn’t work at all, or isn’t remotely close to what they were asking. The 7 people who marked this as helpful must be other Microsoft “experts” giving their own useless help. And what I really love is how if I get to this page a simple back click won’t get me out, I have to pull down the history to go back to the search page because they have a reload loop built in to trap you.

    • OutlierBlue@lemmy.caEnglish
      27·
      6 days ago

      And what I really love is how if I get to this page a simple back click won’t get me out, I have to pull down the history to go back to the search page because they have a reload loop built in to trap you.

      Hi there, thanks for your question.

      I’m a volunteer helper answering questions on behalf of Microsoft. I will endeavor to do my best to get to the bottom of your problem. To break free from the reload loop, you’ll need to format your hard drive and install Linux. You’ll still get stuck in loops, because this in no way changes how webpages work, but it will put you one step ahead of all these other poor assholes asking for help on Microsoft Support Forums.

      Please mark this reply as helpful so I’ll get more MicroCents so I can one day buy my freedom from the licensing subscriptions I’m forced to pay for so I can keep using stuff I already bought.

    • AnarchistArtificer@slrpnk.netEnglish
      18·
      6 days ago

      This is one of my favourite xkcds because it made me more consciously aware of the peculiar intimacy of the situation in the comic. Furthermore, in addition to the link that exists between me and someone on a forum with my particular tech problem, it also made me feel connected to everyone who had a different problem to me, but were also desperately trawling forums for help

      • uid0gid0@lemmy.world
        6·
        5 days ago

        This comic made me go back to a post I made and put in the solution I found to a really strange problem. 2 years later someone responded saying they had the same problem and my solution fixed it for them.

  • helpImTrappedOnline@lemmy.world
    461·
    6 days ago

    “Help! My computer is slow after an update.”

    “Try reinstalling window and reformatting you drive”

    “Help I can’t find my documents!”

  • cley_faye@lemmy.world
    10·
    6 days ago

    That’s the support forums. It gets worse with actual support, that goes all chummy friendly, adds emoji and exclamation marks randomly. I would not have been surprised if my last exchange with MS Support ended with “tee hee”.

    They’re weird.

  • metaStatic@kbin.earth
    11·
    7 days ago

    I scroll to the bottom. If there’s “was this helpful” 99% of the time it isn’t.

  • Maalus@lemmy.world
    18·
    6 days ago

    "I see you have problems with GAME NAME crashing. I have played games since my childhood they always let me immerse myself in the world and relax after a stressful day (…)

    (…)

    Useless suggestion

    (…)

    Even more useless suggestion that requires you to launch a command prompt

    (…)

    If that doesn’t help, download our totally-not-a-virus.exe to prevent crashes in OTHER GAME YOU WEREN’T GOOGLING"

    • ILikeBoobies@lemmy.ca
      6·
      6 days ago

      The only time a Windows solution doesn’t use command prompt is when it uses Power Shell

      I switched to Linux because everything just works and I never need to touch CLI

  • Doombot1@lemmy.one
    4·
    7 days ago

    What wasn’t included is that neither of the suggestions actually do anything, of course

  • voracread@lemmy.worldEnglish
    2·
    7 days ago

    It is acceptable if it just used to lay a strong foundation for the work towards a solution. Instead you will probably get another such answer if you come back after doing it and then total silence while you keeping refreshing.

  • BlueLineBae@midwest.socialEnglish
    43·
    7 days ago

    For me, someone who uses a Mac for work but still has to use the office environment, it goes something like this:

    Google the issue

    Google the issue + office for Mac

    Find a forum about the exact issue I’m having

    Loads of people commenting having the same issue

    Expert answers and says “That feature is not available for Macs at this time. How about you post it as a suggestion for the devs at this link here>>>”

    Post is minimum 3 years old and there’s still no solution.

    Gee thanks.