It would be a nice gesture, but I will believe those promises of support when they have teeth to them.
What happens if they stop doing it? Do I have to sue them for breach of contract, have to prove actual damages, and settle the class action lawsuit for $5 in store credit?
What happens if the company goes bankrupt or creates a new subsidiary to service the product and the subsidiary folds?
What level of support are they obligated to provide? What issues must be fixed and how promptly?
If they sell you pay $5 for the drug and the next person in line pays $2k for the same drug, they are making $1k per patient. They are also writing off the $3k that they could be charging you as a charitable contribution, so they don’t have to pay taxes on the income. They hope that if they keep you alive, some day you will make enough money to pay full retail price.