FedEx is so bad that if they’re the only shipping option for an online order, I go and find a different vendor.
It depends on the driver really. The guy on our route is great. The one for my mom is the worst.
I’ve had packages delivered to my bin before now. Without telling me.
With USPS and UPS it doesn’t depend on the driver, they all get the job done and do so safely. Meanwhile I’ve almost been killed on my bike by FedEx drivers multiple times. Has never happened around UPS and USPS trucks. I once watched a FedEx driver pull up in front of my apartment and literally locked eyes with the guy before he pulled away again and my tracking updated to “package undeliverable”. They’re over-worked, under-paid, under-trained, and it shows.
Guess that’s the difference between union and non-union employees.
It is absolutely not, but yeah being in a union could entice you to do better work. I wish I was.
Reasons why companies with union jobs might provide better services due to employees being more personable and reliable:
- Higher wages and better benefits attract people more serious about their work
- Higher wages and better benefits reduce stress in the life of employees, making them more personable on the job
- Unions negotiate employee contracts to limit things like quotas, resulting in lower stress, happier employees
There are probably other reasons too, since I’m just going off the cuff here, but it absolutely makes sense to me that the company with non-union jobs in this industry provides the worst service.
You’re right but I’d like to add that UPS warehouse workers get fucked so bad. So they fuck up packages to go faster. My boy worked in one. You have to work in the warehouse to make it to driver unless you know somebody.
USPS, on the other hand, is totally fantastic. That’s why it’s constantly under attack from conservatives who think a government service needs to turn a profit.
I’m fairly sure that at least FedEx ground is all contracted drivers. They’re kinda like a franchise that owns a particular route.
Well now one of the FedEx board members is now USPS PMG… Expect mail to get bad too.
Why make your product better if you can just eliminate the competition?
The only problem I have with FedEx is that they routinely bait and switch me with delivery dates. Something will ship on Wednesday. I’ll check the tracking on Thursday and it will say that it’s coming Tuesday. Cool. On Sunday, they’ll email me and say the package is going to be delivered on Monday. Then Monday comes and goes and the package is never on the truck for delivery and then they’ll say it’s delayed and coming Tuesday. Like why are you making yourself look bad? Don’t tell me it’s coming a day early just to then fuck that up. You’re going out of your way to piss me off at that point.
UPS on the other hand will just tell me a package is coming on Tuesday and low and behold, there it is on the delivery truck on Tuesday.
My favorite is when it actually says “out for delivery” on the day it’s supposed to arrive, never shows up, then changes to “could not be delivered” after not showing up.
I called FedEx last time this happened because the delivery was a firearm, and I needed to know what’s happened. The person said it was loaded on a truck that morning, which triggered the status change to “out for delivery”, but they didn’t actually have anyone scheduled to drive the truck that day so it never even left the lot. It did arrive the next day, but I learned to not even trust “out for delivery” from them.
Awesome system, guys.
I actually ordered an adjustable/standing desk. They shipped via FedEx on the 21st and FedEx emailed me saying it was coming today. Did it show up? Nope. Never even moved from the initial location. Now they emailed me that it’s coming tomorrow. It might, but I’m not getting my hopes up. Honestly I hope it doesn’t come because it’s only the top of the desk and not the adjustable base so I’m going to have a 48" x 24" table top just sitting around without the base.
They claimed my package was delivered and it was nowhere to be found. I followed up and they just sent back the delivery confirmation. Said it was dropped off at a reception desk. My place didn’t have a reception desk. Their CS went nowhere.
I ended up making a BBB complaint and whadooyaknow, I get a call from a supervisor at the local DC informing me that the package was actually delivered to a hotel two blocks away and they would retrieve it and redeliver it for me and apologizing for it taking so long. I had already gotten a reship from the vendor in the meantime. (Bonus, I ended up with twice the product)
It’s like the packages get to the last mile warehouse a day early, so the system says “it’s here, let’s send it a day early”. Then some idiot in either the warehouse or on the truck sees the package and says “oh this wasn’t scheduled to be delivered till tomorrow? Fuck that, it’s not going on the truck till tomorrow”
Happened so many times for me with FedEx now, I just disregard any updates they send.
It’s not even that. It happens before it’s even at the last warehouse. I know to disregard it but at the same time, if I have a phone coming from Google that I requested signature for delivery, I can’t roll the dice. I’ll move work from home days just to be annoyed again.
FedEx is the worst of all. USPS is the best. At least where I’ve lived.
I was in an sketchy apartment years ago waiting for hours for a FedEx package that needed signed. I waited the whole time in the living room by the front door. Eventually I got frustrated and walked outside. The FedEx person had snuck up my creaky stairs and put that fucking sticker on my door instead of even bothering to bring up the package and knock.
USPS has always been great with two exceptions. They once broke a jar of apple butter and once lost a thing of cookies I shipped overnight for a month and they came back to me. They were scary.
That’s out of hundreds of packages, so I love USPS.
I’ve had recent problems with FedEx like this as well. Like 3 of the past 4 deliveries it says it’s going to deliver maybe a day early, then just fucking sits in the depo in the city ALL DAY while still saying it’s going to be delivered today, until it’s the end of the day and it switches to tomorrow.
I have a FedEx store near me, I can usually just go pick it up from.
There’s a Walgreens 2 miles from the house that I pass every day on the way home that I send all my packages to. Good strategy.
Nice for you.
This is the trick. If you have any concerns about receiving the shipment, have FedEx hold for pickup
Lmao, this still ain’t gonna work. I swear it’s like they can’t read or see the world around them.
Up until about 6 months ago or so, in my area FedEx was the best of the delivery services in my area by far. Granted, I know that whichever service is best tends to vary from region to region. But, whenever I saw that my package was getting delivered via FedEx, I was generally glad to know it.
In my area, UPS is the shady shit-show that would totally pull some bullshit like this. UPS will open my mailbox and put packages in there (which is illegal in the USA). UPS will claim my package is delivered and then 3 days later, USPS delivers it. They have some kind of agreement with USPS to deliver the last mile, but UPS tracking literally shows the packages as delivered the moment they turn it over to the USPS. UPS will furiously beep the horn outside my bedroom window until I go to the front door to see what’s going on, and then have ME dig through their truck to find my own package. Anyway, I’m ranting now, as is the custom for men my age and in my condition.
USPS is just a whole other paradigm of unfathomably terrible shit show. Okay, I’ll stop. I have a problem.
Point is, FedEx used to be the best of shitty lot, so I wonder why they’ve suddenly and drastically gotten so bad as of late.
So you’re telling me the company that doesn’t have unions fails to deliver?
Yeah delivery has become such a fucking shitshow. I shelled out the money for a PO Box, which seems like the only solution in the U.S., because in my experience FedEx and UPS are not functioning companies; they’re scammers that take money from corporations to lose packages.
Guess who USPS new PMG comes from…
Conservatives are trying to destroy USPS because they want everything as shitty and privatized as possible. They want to run a government service as a business after kneecapping them by making them fund 30 years of pensions in advance. They bitch about a government service not turning enough profit. They’re sick with greed.
I find it absolutely adorable when people who have never experienced Purolator - they claim to be a package company - complain about any package shipping issue.
- You want invisible buildings? Purolator can’t see 35-storey buildings rising high above a sea of bungalows next to a massive landmark.
- You want customized delivery? If your building has a blue box system FUCK YOU they’re gonna need a signature today and you’re gonna have to beat them to the truck to give it.
- you want careful handling? I think they use packages as ramps to get out of the snow or over speed bumps
- you want friendly service? They’re just pissed you burst out of the bushes to beat them back to the truck
- safe pick-up of the package they can’t seem to deliver? Get out near the airport where it’ll probably be out in the ditch, but be there during the convenient hours of 2 and 4, week-days, and you can fight the thieves for your stuff.
i just don’t know what keeps these guys in business.
I’ve given up on Purolator.
I just contact customer support/the seller and tell them all the steps I took (filling out my complete address, and on the day of, contacting them with my buzzer number), and tell them that I didn’t receive my package despite being home all day. I also didn’t receive their “sorry we missed you” sticky note anywhere. And no missed calls for the buzzer.
They often try to tell me the package is at a pickup point…I tell them that that’s not the address I entered into their system, it’s not the one that you put on the package, and you need to tell Purolator to send it to my address, or they’re going to return it to you/the sender.
This worked for my $1,000 package, thankfully. It didn’t work for my ~$50 packages. So that got sent back to the sender and I got a full refund. And I won’t be buying from them again unless they stop using Purolator.
Meanwhile, Amazon will drop off $200 packages at my doorstep without a signature – the way I want it! Lol
Purolator said they needex me to print out a form saying I authorize a drop off without a signature. I told them the driver is never going to see it because they don’t enter my building’s lobby let alone come up to my apartment. They said to do it anyway and it’d be fine. When I told them it said missed delivery again despite me following their instructions, they stopped replying to my support ticket…lol
I think these guys operate in Australia as fastway
i just don’t know what keeps these guys in business.
I’ve never heard of this company in the US, but I assume they have super cheap rates. That means they will continue to be the first choice of shippers that are covering shipping costs. This is especially true for high-volume businesses that move so much product it’s cheaper to replace a couple of lost packages than to pay a better shipping company for every one.
Sounds worse than UPS. I know that if I’m supposed to get something from on a Saturday, that it won’t be coming until Monday. Every fucking time “business closed”. I dont live in a fucking business.
Not yet you don’t.
Purolator is a bastard company I always freak out when I realize my online order defaulted to Purolator from the shipper’s end. I’d literally send more money so it can be anything else.
Not shilling for FedEx but FedEx has come to my house rang my doorbell and stood there for 1 min and I’ve never seen any other company do this.
USPS will do their damnedest to get you your package, and they’re the cheapest option. US only of course.
I’ve only heard of Purolator as an automotive filter brand, of which is about the same basic and minimally-achieved OEM specs as FRAM. I guess I should just avoid anything with that name altogether.
I seriously did not realize Purolator was still around. My dad worked for them 40 odd years ago, and quit on the spot, with kids and a wife at home, because of how awful they were (called and checked with my mom first, who was supportive).
They still operate in Canada.
I had a tablet that stopped working under warranty. Printed the return label and dropped it into a Purolator box. Later realized I had printed the wrong label. Called them with the exact box location and time that I dropped it off. They couldn’t find it anywhere, so essentially the driver stole it. THEY are the thieves after your package!
Just today, FedEx said they delivered my two packages from eBay. I looked at the confirmation picture and it’s not even my house! Turns out, they delivered it two doors down to the wrong house. Fortunately, I have an honest neighbor and she brought them to me.
This isn’t the first time this has happened.
In my neighborhood, they misdeliver a package at least 2 times a week.
I’ll see the FB group, so and so, your package is at my house or does anyone recognise this porch
They never fuck up my house, but man do they fuck up the rest of the hood.
These drivers are treated like shit. There is a reason why things are the way they are. I didn’t get my package right away, but it’s okay, because eventually I did and they just left it. They’re asked to do much for way too little. Remember, it’s the fuckers at the top that cause all of our problems. Don’t blame the help.
They won’t deliver FedEx Ground packages to my workplace because it takes too long. Only next day or other priority levels are delivered.
I mean, I agree. But also is it not just more work for them to bring the package back to the facility? If they would just leave the damn package they could save us both from more work!
I don’t think it’d be more work for them, since they presumably have to go back to the facility anyway.
Sometimes they’ll leave it at a secondary pickup location, so it’s at least an additional stop for them then.
I mean thats cool and all but somebody has to deliver the packages. It’s not the recipient’s fault the job sucks, the recipient paid for delivery with an expected time of reciept. Entering gate codes is part of the job, ringing doorbells and actually waiting for someone to answer is part of the job, actually stopping at the goddamn address and getting the package out of the truck and going up to the door with it is part of the job. If they have unreasonable expectations placed on them, that’s between them and their manager. I fail to see what it has to do with me or my package. I had FedEx leave notes on my door THREE consecutive times saying “we could not deliver your package because ‘the business is closed.’” It was a residential address, and the package contained critical medical equipment. Mofo had those slips ready so he could cut and run without looking for the package.
Yes, yes, it’s the wage slave workers who have unreasonable expectations placed on them in order to feed themselves and their families that are at fault in the our capitalist system. I see that now.
If they would like to respond to the pressures of unfair quotas by not doing their job then they should do it proper and go on strike or quit and force change through high turnover, not screw over the customer. I work a bullshit underpaid job too, but I don’t neglect my responsibilities and give my clientele the short end of the stick.
It’s always them lol
Ok, now imagine that you’ve left “signature required” packages like this before and the person reported them stolen or not delivered to collect on the insurance. How do you think that would make you feel as a delivery driver. Would you ever do it again?
Not every package is signature required, in fact, few are. you don’t know this one is. I am going to assume OP is competent enough to not be complaining about such a package.
The only “signature required” packages I’ve ever had defaulted to USPS rather than a contracted private service.
If it doesn’t require a signature then why wouldn’t they just leave it?
???
They don’t want to deal with pushing the buttons to enter the premises (presumably apartment building or office) to leave the package at the front desk. Kind of the point of the post.
Yeah I guess I just assumed that the process for delivering a normal package would involve going to the mail room or front desk instead of reading the door code from a sticky note publicly posted on the outside of the building. That’s how it has worked at every building I’ve lived for packages which don’t require a signature.
They don’t want to deal with pushing the buttons to enter the premises
Why should they have to though? It’s not a delivery driver’s job to jump through various hoops to gain access to a private residence, and that’s not even going into the liability and safety issues that come with it.
Also, why even bother having a door code if you’re giving it out to every random delivery driver.
Every single Metropolitan area does this
US defaultism much?
This is absolutely not a thing where I live and it sounds quite entitled to expect this level of personal service from an underpaid and overworked worker who’s probably already overbooked and struggling to finish his round on time.
Here a delivery driver will come to the street facing door of a building, and attempt to deliver with you in person, or if you live up high you can buzz him in to put the package in the shared entrance space, but he’s not going to go on a lone quest to gain access to every single private multitenant building. You’re not home, and haven’t given permission to deliver to your neighbors? Tough shit. Come pick up the package at the depot.
Sounds like they can’t get into the building/ gated community because they can’t figure out how to use the numpad.
I want to know more about the monkey test
Once Fedex lost a gait trainer to help my disabled daughter learn to walk. They then fought me for 6 months to stonewall me on getting reimbursed. When I was finally going to get my money back (it was quite expensive), it shows up at my house broken and now my daughter was too big for it anyway. I did find a local therapy center that said they could use some of for parts for their other trainers at least, but I was out nearly a month’s pay. Fuck Fedex forever.
They “lost” a $1300 computer monitor I was returning because it had multiple dead pixels. Tracking was weird, there was a “delivery exception” and it showed up 3 days later than originally expected.
Monitor company said the box arrived empty.
FedEx wouldn’t even talk to me about it because I wasn’t the one who ordered the shipping, Monitor company was. Monitor company accused me of sending them the empty box, routing me to their fraud department, unwilling to act as an intermediary to FedEx.
Had to dispute the charge with my credit card to get it resolved, a process that took about 4 months. Thank god for AmEx.
Having handled RMA disputes in a previous job if FedEx shows a delivery exception we’d generally trust that it was FedEx’s fuckup. Glad you could get it sorted one way or another but that really freaking sucks
Yeah these guys outsourced all their CS reps to India, so trying to get through to someone helpful was like talking to a brick wall.
At least now there’s 2 companies I know to never again use.
You didn’t do the needful. It’s a really important part of the process.
Sorry, I’m not racist against Indians (in fact my partner on that job is Indian and I like him) but I got micromanaged in my last freelance job by Asheesh from AT&T and I hate that fucking guy. Sitting on his ass in Mumbai telling us to work faster on a 13 hour shift.
I mean, the people they hired are probably jackasses, but not all of them. And it’s really the management that’s the issue.
